Returns & Exchanges
RETURNS & EXCHANGES POLICY
To modify or cancel an order, please contact us via [email protected] within 3 working days from the day you received the confirmation email, including your order number. However, we are unable to cancel or change requests once the order has entered the shipping process.
You are advised to check your product carefully upon delivery, so please let us know if something is wrong with the purchase you received, by sending us a photo of the item at [email protected] once you unpack.
In the event of return approval, you will receive a confirmation email with more details about the return process.
Returns must be received in original condition and in the original packaging within 10 working days of receipt. Used, broken, washed or damaged items cannot be returned.
Returned items will be checked and in the event of return approval, refunds are credited in the original form of payment.
Please note that shipping charges are non-refundable. For all eligible returns, customers are responsible for shipping and delivery charges. Furniture, rugs, final sales as well as customized orders are not eligible for refunds or exchanges.